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Returns & Refunds

All products to be exchanged/ refund must be returned on its original packaging along with the sales receipt within 7 days from the date of purchase or from the date of receiving the product/s.

  • We do not allow any return or refund for the item that was purchased during the sale or promotional events
  • The Exchange/refund will not be initiated without the original packaging
  • The Exchange/refund will not be initiated without the original receipt
  • There will be AED 60 dirham charges on every return initiated by the customer due to change of heart or cancellation of their orders upon sending the tracking numbers
  • The shipping costs are non-refundable. Shipping expenses will be deducted from your refund amount. (IF A MISTAKE IS MADE FROM OUR SIDE ALL SHIPPING COSTS WILL BE OUR RESPONSIBILITY)
  • The Exchange/refund will be initiated once the item has been received and inspected
  • The refund credit will reflect on your account within 7-14 business days